Return & Refund Policy

At Wadgee, we’re parents too — so we totally understand that sometimes things just don’t work out the way you hoped. While we do our best to curate products you’ll love, we know that life (and little ones!) can be unpredictable. If something isn’t right, we’re here to help.

Returns

You have 30 days from your purchase date to send items back for a refund. To be eligible, your item must be:

● Unused and in original condition

● Still in its original packaging with all tags attached

We want to keep our products safe and hygienic for every family, so any items that show signs of use or damage (unless they arrived that way) won’t be eligible for a refund.

Items We Can’t Accept Back

For health and safety reasons, certain products can only be returned if their packaging is unopened and fully sealed.

This applies to:

● Bottle nipples

● Pacifiers

● Teethers

Once the seal or packaging has been opened, we’re unable to accept these items for return, even if they haven’t been used. This ensures every family receives products that are completely clean, safe, and ready for use.

We hope you understand — your baby’s health and safety come first.

Refunds

Once your return reaches us, our team will inspect it and send you an update. If your return is approved, your refund will be processed to your original payment method within 7 business days.

Please note:

● Return shipping costs are the customer’s responsibility.

● Original shipping fees are non-refundable.

Need to Make a Change?

If you just placed your order and realized you need to tweak something — don’t worry! As long as your order hasn’t been processed yet, we’ll happily make changes for you. Once an order has been processed or shipped, we’re unable to make edits.

Damaged or Missing Items

If your order arrives damaged or something doesn’t seem right, please contact us within 7 days of delivery at help@wadgee.com so we can help resolve the issue.

To verify and process a damaged-item claim, we’ll need clear, well-lit photos that include:

● The entire product, showing the damage clearly

● The original packaging (including any shipping labels visible)

● The order number or packing slip, if available

These details help us confirm that the product came from Wadgee and assess how best to help. If a package is missing or hasn’t arrived, reach out right away — we’ll work with the shipping carrier to locate it and keep you updated every step of the way.

We review each situation carefully and always aim for a fair and compassionate resolution. When something goes wrong, our goal is to make it right as quickly and smoothly as possible.

We’re Here to Help

If you ever have any questions, concerns, or need a hand with your order, please reach out to us at help@wadgee.com. Our team is always here to listen, support, and do our best to make things right — whether that means helping with a return, an exchange, or simply finding the best solution for you.

At Wadgee, we want you to feel good about every purchase — and we’ll always go the extra mile to make sure you do.